I’M A CELEBRITY JUNGLE CHALLENGE – ACCESSIBILITY STATEMENT

Continuum (Entertainment) makes every effort that our attractions and facilities are accessible to as many of our guests as possible.

This guide gives you an overview of the I’m A Celebrity Jungle Challenge accessibility and the services available for guests with disabilities or medical conditions. We are committed to providing an enjoyable and safe visit for all our guests.

Due to the nature of the attraction, certain activities can be physically demanding and vigorous. Not all parts of the attraction are fully accessible and we ask anyone with accessibility requirements to read this statement and Contact us to discuss your needs prior to your arrival. 

Please note I’m A Celebrity Jungle Challenge is in line with The Equality Act 2010.

Parking

Quayside MediaCityUK has 80 designated accessible parking bays available on every level of the car park. To see if you are eligible to register for Quayside’s accessible parking scheme, please read their FAQ’s

Tickets

• Guests who have the correct documentation are entitled to one free carer ticket for the attraction. Please visit our FAQ’s here for more information.
• Our team members are not medically trained to assess individual’s disabilities and therefore we require the above documentation on arrival, or you may be politely asked to pay the full entry price.
• Carer tickets must be collected at the attraction, general admission tickets can be purchased here.

Carers and Helpers

A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit. See more information here. 

Proof of Eligibility

For proof of disability, please bring any ONE of the following forms of documentation:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
• Attendance Allowance or Carer’s Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
• A valid Blue Badge
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• A local authority registration document which is local to the attraction where it is being submitted
• A recognised Assistance Dog ID Card
• Credibility’s Access Card

Attraction Information

• The majority of the ground floor within the attraction is wheelchair accessible. Due to the nature of our attraction and equipment, we advise discussing your visit with a member of the team prior to arrival as many of the activities are accessed by stairways, and the trials themselves require certain levels of physical ability.
• Assistance / Guide dogs are welcome in the attraction but are unable to accompany guests onto our activities.
• We have mobile hearing loops at Admissions should a member of your party require these.
• There is a dedicated accessible toilet alongside a family room with toilet facilities, changing space and a larger room for where additional assistance is required.
• We have a range of first aid facilities including cold storage for medicines and for those who may require first aid attention during their visit.
• For guests who require mobility scooters, please contact a member of our team prior to arrival to discuss our attraction layout.
• The age requirement for spectators (non participants) in the attraction is 8 years old upwards, therefore pushchairs, prams and buggies are not permitted onto site.
• The attraction features immersive audio alongside ambient sounds of other guests and activities in play. This may prove too loud for any guests who are sensitive to sounds.
• Ear Defenders (not supplied) may be worn within the attraction however, for any activity where a helmet is required this must take priority.
• Please be aware that we have several photo opportunities within the attraction, and while there are no flashing lights or strobes used, there is theatrical lighting, use of projectors and multiple screens.
• There are currently no activities or areas of the attraction that use smoke or haze effects.
• The attraction includes a high amount theming and varied levels of lighting.

General Activity Safety

• Most of our activities require guests to wear a full body harness to participate.
• Certain activities due to the equipment used, have height and weight restrictions. Details of height and weight restrictions for the attraction can be found on our website activities page.
• Some aspects of the attraction are unsuitable for guests with heart, neck, or back conditions. We strongly recommend that guests with underlying medical conditions, have had recent surgery or an injury do not participate or seek medical advice in advance.
• Any person who is, or believes they may be pregnant are NOT allowed to participate.
• Due to the nature of the attraction, we require guests to have 4 functioning limbs to participate in the activities safely. Prosthetic limbs must be attached securely.

Health and Safety is our number one priority at I’m a Celebrity Jungle Challenge. Each activity has an information board located at the entrance of each activity; we highly recommend reading this before participating.

Contact us

Should you need any more information prior to your visit, please contact our team on email at info@imacelebrityjunglechallenge.co.uk